Alarm Dispatcher

The Alarm Dispatcher is a sophisticated communication tool designed to streamline the interaction between emergency services and various security organizations, including fire departments, police, technical rescue services, hospitals, and private companies. By facilitating real-time communication, it enables users to confirm their participation in an operation or indicate their unavailability. Each user is assigned specific roles, ensuring clarity regarding the availability of specialists and whether additional response teams need to be contacted.

This application is delivered pre-configured and accompanied by personalized support, allowing users to focus on critical tasks such as extinguishing fires, performing rescues, or ensuring safety, rather than managing IT systems.

Compliance with data protection regulations is a core feature of the Alarm Dispatcher, which allows organizations to determine what data is displayed within the app. Typically, personal data remains secured within the organization, with only deployment keywords and districts being transmitted. Furthermore, alarms can be issued without deployment text for added discretion. Managers have access to more detailed information as necessary.

The Alarm Dispatcher Box serves as the input system for alarms, capable of processing signals from a variety of sources, including digital and analog radio receivers, faxes, emails, SMS messages, calls, and social media feeds. All pertinent operational information is displayed on a deployment monitor associated with the Alarm Dispatcher Box, supplemented by feedback and mapping resources. Additionally, there is a provision to print deployment details via the Alarm Dispatcher Printer.

Advantages

• Complete Solution: This fully integrated system negates the need for additional PCs or hardware. The installation process is straightforward; once set up by the customer, the system is ready for immediate use.
• 24-Hour Monitoring: While emergency services require rest, our monitoring system operates continuously to ensure reliable functionality. It alerts users to issues such as weak radio reception, power outages, or required updates.
• Personal Support: Whether it’s requests for adaptations, configuration inquiries, on-site consultations, or acquisition assistance, expert support is available during setup and beyond via phone or email.
• Simplified Pricing Model: With transparent one-time hardware costs and minimal operational expenses that are not contingent on the number of deployments or users, our pricing structure promotes acceptance through clarity.

Functions

• Real-time operational updates accessible via smartphones while adhering to data protection protocols
• User feedback options (affirmative, negative, postponed)
• Appointment scheduling and duty management
• Display of available emergency personnel categorized by functional groups
• Loud alarm capability even in sleep mode
• Feedback available directly on the lock screen
• Membership in multiple organizations supported
• Comprehensive organization management directly within the app
• SMS alerts for users who do not possess smartphones

The team behind Alarm Dispatcher comprises experienced emergency service professionals from various aid organizations alongside dedicated developers and legal experts. Serving clients across multiple sectors—from organizations with limited operations to professional fire departments with complex redundancy systems in urban settings—the system's adaptability ensures it meets diverse operational needs effectively. This flexibility has garnered appreciation from our customers.